Alison Garwood Jones

My Top 10 Takeaways from Social Media Week Toronto, 2018

November 15, 2018

#SMWTO Social Media Week Toronto 2018Illustration by Alison Garwood-Jones

If you are a social media user in 2018, do yourself and your friends a favour and be adaptable, patient, proactive, and hopeful. And share some of your professional failures on LinkedIn. In an Insta-perfect world, people are looking for ways to better connect with and learn from each other.

These were some of the overarching themes I took away from the first two days of Social Media Week Toronto, 2018.

Organizers Michelle Pinchev, Elle Bulger and their team at Pinch Social spent months lining up 50+ Canadian and international speakers and participants.

In turn, they gave a packed audience a “state of the nation” on digital marketing, including the ramifications from the fallout from data breaches and how algorithm changes on Facebook and Instagram are forcing us to rethink ways to better reach our target audiences (hint: Reddit and Pinterest are both experiencing a boost).

Social Media Week 2018, Speakers Lineup

Photo: Pinch Social

If you couldn’t make it, I hope this round-up helps you understand where we are taking technology, and where it is taking us:

10.  B to B storytelling works best on LinkedIn Publishing (its baked-in blogging platform) and the LinkedIn newsfeed. Salesy B to C posts fall flat almost every time. ~ Goldie Chan, Top LinkedIn video creator.

Goldie Chan

Photo: Goldie Chan

9. A play button is the most compelling CTA on the web.  If “content is king,” then the king of content is video. “Today, video is the most effective way to communicate what’s important to you; it makes your audience feel much closer to you and your ideas than any written post ever could,” says Jason Hsiao co-founder of Animoto.

PS: just don’t shoot poorly-lit talking head videos at your desk. Get out in the field. Mix it up. LA native Goldie Chan (above) shoots her Influencer Tips videos at Disneyland. Often in costume. What’s your angle?

Jason Hsiao of Animoto

Photo: Jason Hsiao

8. Pre-scheduling cut-and-paste content is out (sorry, Hootsuite and Buffer). Why? Because viewing behaviour differs across platforms. As Hsiao reminds us, we go to Facebook for updates, Instagram for inspiration, Twitter for what’s current, and YouTube for education. All of this requires different headers and CTAs.

viewing habits on social

Photo: Alison Garwood-Jones

7. Not ready to be a social media activist? Fifteen-year old Hannah Alper, who calls herself a member of the “massacre generation” (as in mass school shootings) says, “one person, one action, and one moment can make a difference.” It’s never too late to use your voice. Let the good take back social.

Hannah Alper

Pick up a copy of Hannah’s latest book, Momentus

6. Instagram has an organic reach of about 50% (versus less than 1% on Facebook). It is still the platform with the highest engagement. But with the recent departure of founders, Kevin Systrom and Mike Krieger, further rejigs, unfriendly to users, are only a matter of time. Get ready to adapt again.

5. If you are still waiting for people to find your website, stop it! Take your message to where the conversations are already happening on social.

4. Create for mobile: Square video is currently the most effective format for viewer engagement. The verdict is still out on the rising popularity of video shot in vertical/portrait mode (à la Instagram Stories and IGTV). Whatever aspect ratio you settle on, be sure to add captions because 30% of viewers are watching your video on their phones with the sound OFF.

Unsplash Photo

Photo: @Shuganth on Unsplash

3. Diversify your social media strategy. “Consider new options outside of Facebook and Instagram,” says Aletta Brandle, The Globe and Mail‘s Social Media Strategy Lead. Reddit has the highest time spent of all the social media platforms at an astonishing 11 minutes/day. But you need to understand how Reddit works before you wade in, says Brandle. Before you advertise, join some conversations. And don’t push your brand. “If your content survives on Reddit, it will survive anywhere,” says Brandle. If you want to find out how her first Reddit ad campaign played out, her blog is an excellent resource for her A/B testing.

Social Media Week Toronto 2018Photo: Social Media Week Toronto, 2018. Brandle is in the centre with the striped shirt.

2. Pinterest was built for people who want to discover a product. So why aren’t you there? “Users on Pintereset are further down the sales funnel than on any other social platform,” says Brandle. “50% purchase after seeing an ad.”

1. “We need to regain conrol of our data and our attention to fix our slide into a dystopian world.” ~ Ramona Pringle, CBC contributer, Associate Professor, RTA School of Media, Ryerson University.

Social Media Week Toronto 2018

Photo: Social Media Week Toronto, 2018



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Holiday Gift Guide: For The Writer In Your Life

November 14, 2018

A while back, I made a bunch of ink and watercolour drawings with a film noir feel. I couldn’t decide if I was growing a cartoon strip, or just testing out a new sketchbook and pen? I still don’t know. This is as far as I got:

I couldn’t let go of what I had created. When I started placing my drawings on pillows and laptop skins, I thought my reporter (a guy I called “Joe”) was such good reminder of the march of time and technology.

I decided to make quick video about Joe.

Joe fits perfectly in an environment with a lot of books, paper, pens, and memories.

If you would like to give him as a gift to a friend or loved one, meet me over at my shop, Pen Jar Productions. Go to Pillows > “City Living,” or find Joe under “Tech Accessories.”

From my sketchbook to your home, Happy Holidays!


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Studio Tour of Pen Jar Productions

November 2, 2018

 Click on image to play my video greeting, or click here.

An email I sent my contact list on November 1st: 

Top of the morning to my friends, family and work colleagues:

For those of you who haven’t heard from me since high school, here’s what’s new:  I cut my hair, became an art historian, unbecame an art historian (too academic), pivoted to journalism, let my silver highlights show, wore all black, rediscovered colour, said goodbye to steady journalism work (thanks internet), and hello to content marketing (thanks internet). And when Steve Jobs unveiled the first iPad back in 2010, I rediscovered my childhood love of drawing —first through apps, and then with real paper and paint sets. Art stores are my candy aisle.

Instagram has been a great way to stay in touch with a lot of you through all of our iterations (several of you are  getting in on marijuana and bitcoin). Thank you for your enthusiastic feedback on my various comment threads as I explore the possibilities of illustration. It’s because of you — Greg G, Terry L, Isabelle V, Ken H, Caitlin C, Sarah P, Eden S, Martin, W, Maureen J, Gini D, Valerie S, Donna P, and Rona M, to name just a few — that I’ve been able test the market for my ideas, and offer the kinds of illustrations and designs you’d want to live with in your homes. You are my very first customers and cheerleaders, and I am so appreciative.

I made this short video to show you what I’m up to in my sunny apartment. Five months ago, I opened an illustration studio called Pen Jar Productions (read: I added another Ikea desk].  From this simple post, I’ve been making designs for pillows, phone cases, laptop skins, tees, totes, and silky scarves. Hence, my tag line: From My Sketchbook to Your Home™️. I don’t print them myself. A cool POD manufacturer named Notion does the printing and shipping for me.

If you would like to get occasional updates from illustrator me, please feel free to sign up for my Pen Jar Newsletter. Here I will occasionally share new seasonal designs, highlight craft fair appearances, and offer special discount codes for subscribers.  You have the option to unsubscribe whenever you want (I take no prisoners).

Click on image to subscribe

Now that it’s November 1st, our minds are gearing up for the hunting and gathering of gifts. I know people scratch their heads to come up with original ideas for Christmas, Hanukkah, and the 14 other religious and pagan holidays celebrated in the month of December. And just when that’s over, there are  birthdays and Valentine’s Day to think about. The longer you’ve been in a relationship, the harder it is to impress. I’d like to help in that department.

To the first 100 people who sign up for my Pen Jar Newsletter, I am offering 10% off your first purchase. A Discount Code to follow.

Happy Holidays, everyone!


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The human race

October 30, 2018

Ink sketch by Alison Garwood-Jones

Self-pity and entitlement lead us down more wrong paths than I can count.

Diversity is our natural state of being.

We should be celebrating.





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Communicating your value as a visual storyteller

September 24, 2018

I first published this post back in August when Gini Dietrich and her team asked me to be a guest contributor at Spin Sucks (the website and the book) is a fantastic resource for up-to-date information and advice on current issues and trends surrounding marketing, communication, social media, entrepreneurship, search engine optimization, and advertising.

Not long ago, I took the first sip of an end-of-day glass of wine and thought to myself, “Sister, you are the Queen of Pivoting.”

In the last five years, I’ve gone from being a full-time magazine feature writer—one of those “tree media” enthusiasts with a blog—to a blogger, content marketer, and occasional magazine writer.

More recently, I’ve become an illustrator who writes and syndicates her stuff everywhere her target audience hangs out.

As more jobs and industries topple with the advance of artificial intelligence, we must diversify our income streams and establish multiple revenue sources.

Skills? What Skills?

You say you can’t draw?

Okay, but we all have skills we are not using to the fullest.

And I’m guessing that most of us in the Spin Sucks Community know artists, designers, or creative directors toying with the idea of going off on their own.

But most are successful in convincing themselves it’s too risky or not the right time to make such big changes.

Let’s face it, it’s never the right time to be creative (or pregnant, for that matter).

How to Explain Visual Storytelling?

Much of that fear comes from not knowing how to communicate our particular value as a visual storyteller, especially when it comes to explaining how we work and what our worth is to clients.

I found it took time and experimentation with a few preliminary clients to hammer out the logistics of working solo before I could effectively communicate my terms and conditions with progressively bigger clients.

So I’ve pulled together some tips to help alleviate your fears.

And it starts with setting clear goals. But first, a bit of context.

Value of Artists to Brands

We know the internet is progressively leaning toward visual storytelling, favoring video and pictures over long-form, and even short-form, written content.

But storytelling through hand-drawn illustrations or handwritten sayings has also been seeing way more than its 15-minutes of fame online.

Sharpie artboards at conferences, chalkboard art on restaurant Instagram feeds, and time-lapse videos of a brush painting a quote. These have all been “a thing” for a while now, and show few signs of slowing down.

In other words, the demand for this kind of brand storytelling is there. And that means no shortage of potential work for you and for me.

Fast Company even took note of the increasing importance of illustration to brands in a recent issue.

Artists and designers provide a fresh perspective and competitive advantage to businesses looking to clarify their marketing message and direction, wrote the author, Leah Lamb.

After all, “who better to lead [brands] through cultural shifts in real time than someone who is actually engaged in the production of culture?”​

Alison Garwood-Jones, Graphic Recorder at TEDx Toronto

Alison Garwood-Jones, Graphic Recorder at TEDx Toronto

Alison Garwoood-Jones working as a graphic recorder at a TEDx conference in Toronto in 2016. It was her first professional foray into illustration. No pressure!  Photos: Shaghaygh Tajvidi

When I Took the Leap

Last June, I made the leap towards visual storytelling official when I set up a second Ikea desk in my apartment and founded the design studio, Pen Jar Productions. a print on demand design store

I decided it was time to tap into convenient advances in print-on-demand technology (no inventory and no shipping) and start selling my pen and watercolor illustrations on home décor items and tech accessories.

I am even in the process of trademarking the tagline, “From my sketchbook to your home.™”

There were many on my social feeds who’d enthusiastically insist, “If you put that flower pattern on a pillow, I’d buy it.”

I knew drawing more would be something I’d enjoy and be good at professionally, so I listened.

During the past few months, as this pivot goes from a dare to reality, I’ve had to tell the side of me that keeps insisting, “BUT, YOU’RE A WRITER,” to hush up and listen.

The Ikea "art desk" belonging to Alison Garwood-Jones

Where it all happens. Just go to Ikea, buy yourself a desk, and start experimenting. You never know where it will take you.

Here is what I have learned through trial and error so far.

Online Groups are Good for Digital Marketing Therapy

Like many of you, I come to the Spin Sucks blog and community for professional guidance on a range of topics in social media, communications, entrepreneurship, content marketing, distribution, and SEO.

But unlike most of you, I’m not a PR practitioner (never have been), nor did I go to business or PR school to learn about measurable objectives, strategies, and tactics (there’s a difference?).

But I doubt I’m the only artsy one among us.

I realized how important understanding digital strategy was in getting my artistic talent and skills in front of the people who would want to pay for them.

So I signed up for the Modern Blogging Masterclass, followed by the Spin Sucks 30-Day Communications Challenge this past January.

I continue to post questions to the Spin Sucks 30-Day Challenge Slack Group, which remains open because of its enormous value to our professional development.

And no, Gini is not paying me to say any of this!

We all need a place to admit our cluelessness and share our marketing missteps.

That Slack group is mine.

A true colleague will gently course correct you and share what works for them.

These days crowd-sourcing solutions within professional groups serves to help us all adjust to the mind-boggling pace of change. And members can also help you spot opportunities.

Set Goals: Be Accountable to Yourself First

It doesn’t matter if you are an accountant, a podcaster, an AI expert, or an illustrator. We’re all seeking more leads and conversions.

Achieving that means taking time to experience and move through the existential doubt that comes with defining, adjusting, and achieving a stated, measurable objective.

Learning how to execute a proper digital strategy starts with writing a SMART objective (specific, measurable, achievable, realistic, time-bound).

Follow this with a distribution plan integrating Paid, Earned, Shared and Owned tactics. This helps ensure your content gets in front of the right audience via multiple streams and options.

Learning all of this stuff from this community has added structure, direction, and accountability to my pivot towards visual storytelling.

Be Realistic

True story: I didn’t start with a SMART objective, even though I knew better.

And I even teach my students in Digital Communications Strategy at University of Toronto’s School of Continuing Studies to never practice “Pasta PR” (throw it at the wall and see what sticks—h/t Martin Waxman).

But businesses rarely evolve in a linear fashion.

So this is what really happened. I made about $500 in custom pillow sales before I even knew whether I would set up with Shopify or join the Etsy marketplace.

I was playing around late last spring, dropping my drawings on the pillow template, then showing my friends the results on Facebook to gauge interest.

That’s when the orders began coming in via the comments!

The internet was telling me something.

At that point, I decided to order the product with my designs and resell it to friends.

Later, once my Shopify store was up and running and integrated with Notion (my manufacturer), more sales came in.

But two months after this initial love fest over my career pivot, the crickets moved in.

That’s when I knew I needed to come up with a proper SMART objective.

What am I trying to achieve here? Where can I realistically take this business? How can my hand-drawn products serve niche communities?

Re-evaluate Your Measurable Objective

My first measurable objective matched my initial sales out of the gate: five pillow sales a month.

When I ran out of friends who needed pillows (and I knew I would), I re-evaluated my SMART objective. I revised it to two sales per month, or enough to cover my monthly Shopify storefront charge.

Look at how miniscule my objective is, and how it keeps getting smaller and more realistic.

I am sharing this with you because we’re too conditioned to seeing stories on LinkedIn about creative entrepreneurs who are scaling this, killing at that, and hiring staff in record time (thanks, Gary V!).

These stories are as breathless and hyperbolic as 1990s blockbuster movie reviews.

Then there’s the rest of us, feeling our way in the dark.

By adjusting my measurable objective, I am turning my attention away from sales to attracting leads and building brand awareness.

Now, I’ve committed to spending $200 per month for the next three months for paid social in exchange for five leads a month and one sale—if I’m lucky.

I’m applying everything I’ve learned from Marcus Sheridan’s “They Ask, You Answer” philosophy of search content marketing. (He continues to do this so well.)

For example, “How do you get your drawings on pillows?” a question asked on Facebook.

I answered this via an Instagram TV video tour of my manufacturing process on site at Notion.

Another question I saw on Instagram, “Are your pillows safe for the outdoors?”

I answered this by using an illustration of a squirrel eating a pillow (the answer would be a “no”).

Squirrel drawing by Alison Garwood-JonesYou get the gist.

When I went to LinkedIn and told Marcus Sheridan how I was applying his Q&A philosophy to my new biz, I got a, “You go, girl! I love this.” from the master himself.

For a newbie retailer like me, that sort of public high five goes a lo-o-o-ong way. It fuels my energy to grow this thing.

Go Niche

As I build my print-on-demand illustration business, simultaneously I’ve been getting work as a graphic recorder at conferences.

(Translation: someone who does Sharpie art of speakers’ talks.)

I was able to get this work through effective Q&A content marketing, not by casting my net as wide as possible, but by going niche.

Using and Google Ads Keyword Planner, I was able to find out the kind of questions people were asking about working with a graphic recorder.

(I also used the terms “graphic facilitator” and “graphic visualizer.”)

There, I found the question “Why hire a graphic visualizer?” and saw it had a very low search volume.

As I learned from the Modern Blogging Masterclass and the PESO model in general,  this is a good thing!

I capitalized on the opportunity by applying Sheridan’s Q&A-style of search content marketing, making a video slideshow with my drawings that answer the question of why brands should hire graphic recorders.

And it worked!

I got three more gigs soon after.

When I asked each of those clients how they found me, they answered, “Through keyword searches on Google.”

For a while, this video was ranked number six on page one of Google. Not bad for someone with a domain authority of 25.

Using BuzzSumo also taught me the highest search volume for “graphic recorders” was on LinkedIn, and almost no one was searching this niche term on Twitter.

In other words, I knew where my target audience was hanging out.

I could meet them there with stories, pictures, and videos showing how I’d work with them to solve their challenges.

As an example, a TEDx conference opportunity came through LinkedIn.

BuzzSumo is a useful tool

A keyword search for the term “graphic recorder.” BuzzSumo showed the most searches for this term happened on LinkedIn-574 vs. 93 on Facebook and six on Twitter.  I focused my content marketing for that skill on LinkedIn Publisher, and got jobs as a result!

As for my new design company, through my targeting efforts in paid social, I’m learning not to go after huge communities of people.

Rather than going mass and trying to reach the huge community of #homedecor lovers, I’ve seen better results meeting the needs of super niche communities.

For example, this summer I created totes and pillows for 700 Toronto Islands residents who ride vintage 1930s ferries back and forth between the mainland and the islands.

These folks need bags to carry their groceries.

And tourists who ride the ferries want mementos of this beautiful provincial park six minutes from downtown.

Alison Garwood-Jones with her Off To The Islands tote bag

AGJ with her “Off to the islands” tote bag. The design was aimed at Toronto Island residents and tourists taking the vintage ferries. prints her art on totes, pillows, and tech accessories (phone covers and laptop skins).

So far, my plan is working.

My Shopify sales funnel is filling up again. (I made eight sales in four hours at a recent craft fair on Ward’s Island.)

These aren’t Ikea sales numbers because I’m offering one-of-a-kind items at a higher price point.

I’m also counting on the fact that not everyone wants a pillow design that 936 million shoppers have seen, manhandled or bought (actual IKEA stats on customers served in 2017).

Because there are so many niche groups and weirdos out there, I can cater to their obsessions through individual illustration campaigns: cats, writers, pug enthusiasts, etc.

Set Your Terms

This past winter, a design firm got in touch with me to do portrait illustrations for the lobby of a new boutique hotel opening in Toronto.

I asked my more experienced illustrator friends, and a magazine art director, for advice on writing my terms and conditions for the job.

It was time to craft my own set of standards.

They sent me examples of the standard rights artists must insist on, as well as, the working conditions they should accept and reject.

This video also helped.

Doing more than two revisions per illustration without being paid, for example, can be hard on you financially.

And nitpicky clients will take advantage of you if you don’t state your boundaries. “Sure I can draw that celebrity a third time with looser lines, but it’ll cost ya.”

By the way, said design firm found me through a Google image search.

They were looking for a drawing of Jane Jacobs, the urban activist, and came upon my Pinterest page.

Which leads me to my final piece of advice.

As you experiment and discover your style, set yourself up to be found.

As Austin Kleon would say, “Show your stuff!”

Use Instagram as your art gallery and sandbox, and use your blog as your archive.

Then tag and categorize each drawing so it reaches those potential niche audiences who would love your pug drawing (#PugsOfInstagram), or your sketch of Robert Downey Jr. (ahem, Gini).

Above all, don’t ignore your creative impulses. Start playing!

Afterword: Since I first wrote this post, I have gained even more valuable tips and insights on how to build a “portfolio career” (i.e. creating multiple revenue streams) from Dorie Clark’s book, Entrepreneurial You (2017: Harvard Business Review Press). I can’t recommend it enough.









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September 4, 2018

Geoffrey Owens, talented actor and Yale grad: you have my respect and admiration. This August, in between teaching, writing, starting my new design biz (Pen Jar Productions), I too worked in the service industry, running the door at The Rectory Cafe, a beautiful restaurant on Ward’s Island. Part of my job included sweeping the entire patio and filling water bottles before the first ferry load of guests arrived.

As always happens, I sat many of my former students (some from last term!), editors and work colleagues and even a few university classmates (“Alison, is that you?!” they gulped/winced).

I’ll do whatever it takes to be in charge of my work life and creative interests. I’m not in to putting things off, and for this the service industry is brilliant and flexible.

If status and fancy titles (that reflect your education) are important to you, then I don’t recommend playing your cards this way. As I said to one of my summer students who caught me leaning into my mop, “I may look fancy, but I don’t act fancy.”

I appreciated Owens’s response to the social media take on his fate:

“[This sheds light on] what it means to work and the dignity of it. There is no job that is better than another job. It might pay better, it might have better benefits, it might look better on a resume and on paper.” Owens, who wore his Trader Joe’s name badge during the interview, said. “But actually, it’s not better. Every job is worthwhile and valuable, and if we have a rethinking about that because of what has happened to me, that would be great.”

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Student Success Stories

August 22, 2018

Do what you love - Illustration by Alison Garwood-Jones

Illustration by Alison Garwood-Jones

If you are on this page because you’re thinking of enrolling in my U of T  Digital Strategy course this spring I can see you! Seriously. I’m glad you stopped by.

Whenever I take a course — I took Creating Comics and Graphic Novels (2489) last fall — I always Google the instructor. I want to know who they are, what they are accomplishing outside of class, and if they have an original spark before I commit to spending several months with them.

I’ve been teaching Digital Strategy and Communications Management since the fall of 2014.

In that time, digital communications has evolved (and devolved) by leaps and bounds. My course has adapted with every twist and turn social media has taken, and it provides up-to-the-minute strategies on how to build and market your blog, vlog or podcast.

As a digital journalist, illustrator and the web series host of Willful, I know a thing or two about combining creativity with an entrepreneurial spirit, and how key digital tools are to showing your work.

U of T Learn More Illustration by Alison Garwood-Jones

Illustration by Alison Garwood-Jones

Let me share a couple of success stories so you can see how some of my former students have leveraged the course learnings to start new projects, or to land some really cool gigs in digital, marketing and PR:

Andy: Andreanne was already an established beauty blogger at  A Certain Romance  when she signed up for my class last summer. Her goal was clear: she wanted to increase her visibility and get her first paid gig as a blogger/influencer. By week 2 of the course, she had crafted a focused SMART goal (take the course and I’ll explain what that means). By week 12, she had organically increased her subscribers by 54% and her pageviews by 140%.  Shortly after the course was over, Andy was offered an unpaid community management internship with a natural beauty company (which she declined). She also interviewed for a paid position as a community manager/content creator for a beauty distributor. She decided it wasn’t a right fit, so she kept looking. In the meantime, an offer to do her first sponsored post came in. This past spring, she hit the jackpot when she was picked to be the new Web and Social Media Editor at Canadian House and Home‘s French Edition, Maison & Demeure. This week, she got her business cards! Fun fact: for Andy’s first assignment, she was tasked with translating into French one of my feature articles from Canadian House & Home, then promoting it on social. The way I see it, we’re all in this together.

Photo of Andreanne Dion, beauty blogger

Photo: Andreanne by Nick Reynolds

Kamini: Kamini signed up for my class hoping to gain some new digital skills during her job search. She created a WordPress blog about her cat Hewitt. Do we really need another cat or cupcake blog. Yes, if it’s funny and well-produced. Last spring, when Kamini was preparing for a  job interview with Portable Intelligence, she was  used her blog as her portfolio, and reviewed all 12 class decks so she felt prepared. Things went well and she ended up showed her blog and some of her cat videos during her interview.  Last June Kamini said yes to Portable Intelligence and became their Digital Marketing Specialist. It was her very first job in Canada since moving to Toronto from India. Go Kamini! PS: She has since retired her blog URL. Hewitt has moved on.

hewitt the cat

Hewitt by Kamini

Julian: Julian was the first student I had who chose to use the course to set up a podcast. The idea of creating a series of  fun and plain-speaking interviews for young gays who were new to big city living had been percolating in his mind for some time. In the fall of 2016, Julian debuted The Sassy Gay. Since then, he has kept a regular posting schedule and the show has become a recognized source of support in the LGBT community. Posts include: The Epidemic of Gay Loneliness and Coming out to your mom. He has also branched out and created a web series called Process where he interviews artists. Julian told me he was inspired by the class to challenge himself in the audio and video storytelling spaces. I’m proud of this guy.

• Shiva: Shiva Kumar Shunmugam took my online class in the Winter of 2016. He was one of the most active and engaged students in this class of 35. So much of what Shiva did and said was rooted in kindness and his strong desire to help other students who were adjusting to the demands of digital communications in their workplaces. When Hurricane Harvey hit metropolitan Houston last August, Shiva, who manages the social media accounts for Beaumont, a town in northern Alberta. This Digital Strategy grad donned his superhero cape to help a family reaching out for help on their social media feeds. Here is a teaser from CTV:

BEAUMONT, Alta. — Shiva Kumar Shunmugam was wrapping up a lazy summer afternoon tending to social media feeds for the Alberta town of Beaumont when a strange request came into the fire hall’s Facebook page.

“Terrell houses are flooding need help,” it said.

Beaumont, Alta., a town of about 18,000 just south of Edmonton, doesn’t have a Terrell neighbourhood and the area hadn’t seen a drop of rain in almost a week.

Shunmugam quickly realized he was dealing with someone in Beaumont, Texas, a community not far from Houston, that has a Terrell Avenue and was hit by Hurricane Harvey.

A woman near Dallas was seeking a rescue for her daughter’s family of four who had floodwater rushing into their Beaumont home.

In her frantic search for help, the mother mistakenly happened upon the page for the fire department in Beaumont, Alta., 3,800 kilometres away.

Shunmugam swung into action. Here he is:

Shiva Kumar Shunmugam

You can read the full story of Shiva’s life saving community management tactics here. Suffice it to say, I’m proud to know this guy.

Since I started teaching, I have witnessed many success stories. One more pops to mind. A lot of people who come to my class are fleeing dying industries.  David was a copy editor at The Hamilton Spectator who felt confident enough with the new digital smarts he acquired in class to seek a job as a Communications Associate at the MaRS Centre for Impact Investing. “It was only a matter of time before the paper let me go,” he said. Like so many, David abandoned print media in favour of a communications job with more growth potential and stability.

Join me this winter is you want to learn how to adapt to the new digital economy, or apply a strategic mindset to an idea you have for a written blog, web series or podcast. I’m teaching the in-class section (078) this fall.

I hope to see you soon,






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The rebirth in failure

August 8, 2018

This is post was first published eight years ago. Egads, I’ve been blogging a long time! Some people said  it made them feel hopeful — even brave. Your morning dose of hope. 

The ability to focus and commit to something through thick and thin is a quality I admire. Writer and comedian Craig Ferguson describes his route to success, saying, “I kept failing until I didn’t.”

But the ability to court failure after experiencing success fascinates me even more. Here are a few examples of established successes who pushed themselves in unexpected directions and put experimentation ahead of standing ovations. For many, confidence didn’t pull them through, feeling lost did. It fueled them to find a new focus in life.

Nicole de Vesian: At 69 she spiraled into a deep depression after the death of her husband. Her friends were scared for her. After a stellar career as a designer at Hermés, de Vesian lost her passion for living and loving, and abandoned the projects piled up on her desk.  She left Paris and retreated to Provence, finding solace in the sunlight and flowers of this mythical corner of France.

De Vesian never went back. She changed her focus from luxury textiles to designing gardens and made communing with nature her new life and career. She collected  and hauled rocks like some women collect gems, and spent the autumn of her life feeling more alive than she ever had.

Pablo Picasso: He copied the drawings of Leonardo and Raphael with astonishing skill. Everyone cooed he had the makings of a successful society portrait artist. But Picasso struggled. How could he keep exploring naturalism when the world around him looked so ripped and torn to shreds? It was 1914 and Picasso was living in Paris and was too physically weak to join the army. For a man who prided himself on his machismo and physicality, it was an embarrassing blow. Feeling isolated from his family and friends, overwhelmed by the war and bitter and angry over the declining health of a girlfriend, Picasso poured every ruthless emotion he had onto his canvases, turning his fractured sense of self into a new style: cubism.

Pablo Picasso in his studio. Source: Shutterstock

Shaquille O’Neal: At 38, basketball great Shaquille O’Neal is preparing to duck under the TD Garden exit sign for good. From what I’ve heard, he has no plans to open a sports-themed restaurant with a 7-foot wax replica of himself at the host stand and signed photos of his game-winning layups over the banquettes. Nor does he plan to become a real estate agent, coach, GM, sports announcer or Shopping Channel pitchman. Nuh uh. “I want to do something bigger,” he told The New York Times Magazine,” last weekend. By the time this MBA (yes, an NBA-er with an MBA) says goodbye, he plans to have defended his Ph.D. thesis from Barry University in Miami, Florida. “My topic is ‘How Leaders Utilize Humor or Aggression in Leadership Styles.'” O’Neal is determined to turn what, for most athletes, is the most depressing time of their life into a period of huge possibilities. Oh, and after he leaves the court, it’s no more “Shaq.” “I’m done with the nicknames,” says Professor O’Neal. Class dismissed.

Shaquille O’Neal dunking. Image: Shutterstock

Michael Kinsley: He quit CNN for what? They’re calling it, “the Information Superhighway.” This was back in 1996, and after 10 years co-hosting CNN’s Crossfire, Kinsley left behind the studio lights and pancake makeup to become the editor in chief of Slate, a journal that couldn’t be bought on the newsstand or bound in volumes at the library; it was only available online. Now why would a Harvard grad, a Rhodes Scholar and a former editor at The Washington Post and The Economist willingly post himself in “Siberia” (that’s what the Worldwide Web was called back then)? Kinsley did it because he trusted his instincts about the internet’s potential, because he knew talent will travel, and because he has the guts to try new things.

Renée Fleming: She’s opera royalty. Last summer, however, Fleming released “Dark Hope,” her first “rock” album. It’s a collection of covers, from Peter Gabriel to Mars Volta. “I an interesting adventure,” she told the LA Times. “At this stage of my career, I’m facing a kind of maintenance program. I’ve been on this plateau, where there’s no place to go, other than to stretch myself artistically. And this seemed to fit.” Decide for yourself if you like her sound. Either way, you have to admire her courage to sing outside her comfort zone.

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The Toronto Island Ferry Tote Bag is here

August 6, 2018

Toronto Island Tote Bag by PenJarProductions.comMy thanks to Dani of the Ward’s Island Trust for this shot.

Pen Jar Productions, Toronto: When you convince the gruff and sunburned ferry workers to hang a poster of your ferry-themed merch in their common room at the Jack Layton Ferry Terminal.

I’ll be selling these babies (via Shopify) at the Craft Fair during the Ward’s Island Gala Weekend. See ya from 12:00-4:00 pm on Monday, August 6 at the Ward’s Island Association Club House, next to the tennis courts and just steps from the Ward’s Island Ferry Dock. There’s an all-day beer tent, as if that wasn’t enough.

Toronto Island Totes and Throw Pillows by

FREE SHIPPING on all items for island residents.


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Your dream job after 50?

July 24, 2018

PEN JAR PRODUCTIONS, TORONTO: Lately, I’ve noticed a lot of folks on Instagram and Facebook expressing a resistance to certain persistent social markers: #MarriedBy25 has been revised to #MarriedBy35, and beyond. #DreamJobBy30 is also getting plenty of pushback.
That’s why I thought I’d do a cartoon for you describing a recent episode in my work life. It revolves around getting discovered for doing what you love at any age. Sure, it’s about having a digital strategy (study up on SEO, friends), but more than that it’s about putting the work and the enjoyment of making ahead of a determined and desperate campaign for attention.
Do what you love and the money will follow is true some of the time. I’d say it’s true enough of the time to make it worth the effort. Don’t forget to negotiate if the budget you’re being presented seems too low to you. #KnowYourWorth #LeanIn
You can see my latest set of illustrations on display at the Kimpton Hotel at 280 Bloor St. West (at St. George). Go past the front desk and turn right.

My thanks to Joel Hunking of Mason Studio.

#HotelLove #TheAnnex #Toronto #YYZ #TheSix #HotelGram #KimptonLove #TorontoLife #DowntownToronto #TorontoIllustrators #PentelBrushPen

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